All returns and exchanges within 30 days are free – to start that process, please visit returns.shadyrays.com, and enter your order number and postal/ZIP code. From Black Friday until December 20th, all returns and exchanges will have 60 days for the

<h2 data-darkreader-inline-bgcolor data-darkreader-inline-color id="isPasted" style="box-sizing: border-box; font-weight: 600; line-height: 1.2; font-size: calc(36px); margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --darkreader-inline-color: #c8c3bc; --darkreader-inline-bgcolor: #181a1b;">RETURNS/EXCHANGES</h2><p data-darkreader-inline-bgcolor data-darkreader-inline-color style="box-sizing: border-box; margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: Lato, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --darkreader-inline-color: #c8c3bc; --darkreader-inline-bgcolor: #181a1b;">All returns and exchanges within 30 days are free &#x2013; to start that process, please visit returns.shadyrays.com, and enter your order number and postal/ZIP code.<p data-darkreader-inline-bgcolor data-darkreader-inline-color style="box-sizing: border-box; margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: Lato, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --darkreader-inline-color: #c8c3bc; --darkreader-inline-bgcolor: #181a1b;">From Black Friday until December 20th, all returns and exchanges will have 60 days for the holidays!<p data-darkreader-inline-bgcolor data-darkreader-inline-color style="box-sizing: border-box; margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: Lato, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --darkreader-inline-color: #c8c3bc; --darkreader-inline-bgcolor: #181a1b;">US, AUS, UK, and CA customers can choose Shop Now with a full retail credit to select a different pair. You&#x2019;ll receive a prepaid return label, or a QR code to send your items back. Your new pair will reflect the current retail price &#x2013; if you want to use a discount code on the new order, you&#x2019;ll have to return your order, and place a new one. At this time, all other international customers can return their items for refunds only.<p data-darkreader-inline-bgcolor data-darkreader-inline-color style="box-sizing: border-box; margin: 0px 0px calc(26.1px); color: rgb(51, 51, 51); font-family: Lato, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; --darkreader-inline-color: #c8c3bc; --darkreader-inline-bgcolor: #181a1b;">A refund will process back to your original payment method once the item(s) are returned to us.&#xA0;

How to Return or Exchange Shades for a Different Pair

Email us anytime: support@shadyrays.com
Prescription support: optical@shadyrays.com
M-F, 9 AM - 5 PM EST

Available by phone or text M-F, 9 AM - 5 PM EST
By texting us, you consent to receive messages from Shady Rays at the number you used to text, opting-in to future messages or calls. Message & Data rates may apply. Reply STOP to opt-out.

SHADY RAYS

Returns and Exchanges

Orders | Limited Lifetime Warranty | Returns

Caring for your Shades

Lens Tint Information

Shades Fit Guide

Mystery Pair Help Guide

What's the difference between Polarized and Non-Polarized?

What are Shady Rays shades made from?

Does SR offer ANSI Z87.1 safety rated glasses?

Where are Shady Rays made?

What's the difference between SR Pro, Pro II, DeepSea, and Standard shades?

Shade Shop

Can I Buy Prescription Lenses for my Non-Rx Pair?

Do you take Vision Insurance?

What do I need to order a prescription pair?

Prescription Shades Tint

What is the shipping time for Prescriptions?

Do you offer Clip-ons or Fit-Overs?

Do you offer Readers?

What is Pupillary Distance (PD)?

Prescription Eyewear

Can I add Blue Light to my Prescription Lenses?

What are BlueShades?

Blue Light

Snow Goggle Tint Information

Snow Shop

Product Info

How do I get a Replacement?

Gift, Dick's Sporting Goods, Public Lands, or Amazon Replacements

Protection Policy and Limited Lifetime Craftsmanship Warranty

Shipping Information

Order Not Delivered

Shipping

Where Can I Buy Shady Rays?

Can I make changes to my order?

Help With Discount Codes

Bulk Orders and Corporate Gifting

Afterpay Information

Other

Shady Rays VIP Program

Marketing, Sponsorship, Promotional, and Charitable Requests

Remove Me From Mailing List or Texts

About your Shady Rays account

General